It’s more important now, than ever, that folks living with HIV stay connected with their HIV care providers.

While access to our facilities may be limited, ARCH is continuing to provide care to our clients virtually with some appointments returning to in-person.  Please stay connected, check in, follow-up on your appointments, and keep taking your medication.

Home delivery is an option for those that can’t make it out to pick-up any medication needed.

Call 519-570-3687 ext. 310 or 307 to stay connected in care and please let us know if we can support you in any way!

We have partnered with a
recently launched HIV self-test program called I’m Ready! It is a national research program through which registered participants, 18 years of age and older, can order up to 3 free HIV self-test kits for delivery or to pick-up at a participation pickup location (like us!) near you. You will need a smart phone and access to wireless internet or data in order download the program’s mobile app so that you can formally register, which involves completing anonymous surveys, and to access the peer navigation support available to you before, during or after you self-test for HIV.

*Please note that this program is not affiliated with ACCKWA – we are simply a distribution site for Waterloo Region and are available to connect you to HIV care and other sexual health services! Call us at 519-570-3687 between 10 am and 6 pm Monday to Fridays for additional support and navigation.



Update – ACCKWA COVID-19 Pandemic Response – July 12th, 2021

ACCKWA’s main office at 1770 King Street East in Kitchener is open from 10:00 am to 6 pm Monday to Friday.

The Cambridge Multi-Agency Community Space (Cambridge MACS) site at 150 Main Street in Cambridge is open from 1:00 pm to 4:00 pm, Monday to Friday.

All ACCKWA staff continue to provide online education and prevention-focused programming while maintaining priority in-person Support Program and Harm Reduction services. We are maintaining minimal staffing at our main office in Kitchener. Harm reduction, needle syringe and Naloxone supplies are available at the CTS Site at 150 Duke Street West in Kitchener, and 150 Main in Cambridge.

Our on-site HIV / STI testing clinic, staffed by Region of Waterloo Public Health has been paused due to the coronavirus response. ACCKWA staff are available to assist with information and referrals to online PrEP clinical services, walk-in HIV / STI testing options. Our Healthcare Hub and HIV care clinic are continuing at this time. Our health care providers are working to provide care by telephone, and online. If you are ill, we ask that you reach out to your care provider before your appointment to discuss a plan of action.

At this time, we are asking Support clients to reach out by telephone, text or email prior to coming to the office.

We ask Harm Reduction clients to use the doorbell / buzzer at our main office for service.

For more information:

Ontario government https://covid-19.ontario.ca/ https://covid-19.ontario.ca/zones-and-restrictions

Government of Canada https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

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At ACCKWA, we work toward a future where new HIV, hepatitis C, and sexually-transmitted or blood-borne infections are rare in Waterloo Region. People living with HIV will feel that maintaining health, well-being and full community participation are achievable, realistic goals.